Call 01909 561000

Customer Service

 

Shipping & Delivery

Our Handling Time
Orders received before 12 noon Monday to Friday will be shipped the same day.

We only ship to destinations within the UK.

Delivery Services
We offer a Free Delivery services on all orders over £100.00. The services we use are a Free Standard Delivery Service for orders over £100.00 or a Next Working Day Delivery to UK Mainland Destinations and a 2 Working Day Delivery to UK Offshore and Scottish Highland destinations by reliable couriers and Royal Mail First Class Post. The courier and service we use will depend on the goods ordered.

Upgrade Services
Upgrade services are available at extra cost. UK Mainland destinations can upgrade from Free Standard Delivery or Royal Mail First Class Post to Courier Next Working Day Delivery. UK Offshore and Scottish Highland destinations can upgrade from Royal Mail First Class Post to Courier 2 Working Day Delivery if you prefer.

Transit Times
Free Delivery usually takes 2 to 4 days and Standard Next Working Day Delivery Service to UK mainland is expected to arrive the next working day after dispatch.*

2 Working Day Delivery Service to UK Offshore and Scottish Highland destinations is expected to arrive within 2 working days after dispatch.*

Royal Mail Delivery is expected to arrive within 1-3 days after dispatch.

*Next working day and 2 day deliveries are only made on weekdays Monday through to Friday so any order placed on a Friday before 12 noon will be delivered the following Monday. Orders must be received before 12 noon for same day dispatch. Delivery times are not guaranteed.

Delivery Prices
Our shipping costs are calculated based upon the size and/or weight of the items in your basket. You can get an accurate quote before purchasing your items by adding your items to the shopping cart, entering your postcode and clicking on the "get a quote" button.

The following prices are for guidance only.

First Class Post = £3.50.
Next Working Day Delivery UK Mainland Destinations = £6.95/£7.95 for the majority of items and £11.95 for larger models.
2 Working Day Delivery Service UK Offshore and Highland Destinations = £19.99 for the majority of items and £31.95 for larger models.

Privacy & Security

We are committed to safeguarding the privacy of our website visitors and customers.

We will not rent or sell your name, address, e-mail address, or personal information to any third party. This information will soley be used to process your order for example provided to the postal or courier services used to ensure delivery of the item to you. These companies also have a privacy policy of the same nature.

If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address we may occasionally update you on news and special opportunities via e-mail but you can unsubscribe to this at any time.

For full details of the personal information the website may collect, how it is used, circumstances when it may be disclosed to third parties, your rights and our use of cookies please read our privacy policy and cookie policy.

We are also committed to ensuring our website has the highest level of security possible. We use Payment Sense for all our card payments and you can also use Paypal if you prefer so you can rest assured that you can safely make your purchases from us. See here for more information

Returns & Replacements

Cancelling Your Order
You have 14 working days (after the day you receive your goods) to cancel the contract for your order with us. You will need to take good care of the goods and ensure they are returned to us in a new saleable condition. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

Upgraded carriage services chosen by you when you placed your order e.g. Saturday delivery instead of our standard next working day delivery are non refundable.

If you decide to cancel your order with us you must let us know in writing. You can do this by simply completing and submitting our returns form through the website. This can be found in your account dashboard under RMA or from the Order Returns  link in the footer on our homepage if you do not have an account.

Other Returns
If you believe there to be a fault with the goods you have purchased from us then please contact us first of all with details of the problem. We will be able to either help you resolve the issue or advise if it is a manufacturing fault that is covered by the warranty and will need to be returned to us.  You can also use the returns form to notify us of the problem if you prefer not to call.

Information to Include In Your Returned Parcel

When returning goods to us it is very important that you include identifying information within the parcel so that we can trace it to your order. We have a specially designed returns form for this purpose. Please complete and submit the returns form that can be found in your account dashboard under RMA or from the Order Returns link in our website footer.

Once the form is submitted you will be contacted to confim that we accept your request to return the goods. Once you receive this confirmation please print off a copy of the RMA form and include it within your parcel when you return it.The form will have all  the appropriate information we need  to trace the returned parcel to you and enable us to quickly get to work resolving the problem or issuing you with a cancelled order refund whichever is appropriate. Without identifying information inside the parcel we have no way of tracing it so are unable to deal with it. For further information regarding returns please see our Terms of Sale.

Delivery Services to Use When Returning Your Parcel

Postage costs for returning some of these items can be expensive. For models we would recommend you use the services of Myhermes.

Their basic standard service is fast and very economical. If it is a higher value item you can increase the insurance to suit your needs. For lower value items that can fit in a jiffy bag then Royal Mail is the most economical option.

All goods remain your responsibility until they are received. Please make sure they are packaged well and you obtain the relevant proof of postage.

Ordering

It is easy to place an order with us. Our checkout makes it a simple process to complete. Just choose your product and shipping method then enter your address and payment information, press submit and you are done. We will then email you to confirm receipt of your order and again once your order has been processed and dispatched. Tracking numbers are also provided where appropriate.

In addition if your item is being delivered by courier and you have entered a mobile number you will also receive text messages direct from the courier updating you on the whereabouts of your parcel with an estimated 1 hour delivery slot which you can change to suit your needs.

Payment, Pricing & Promotions

We accept almost all credit and debit cards. We also accept Paypal. Cash payments can be made in our store and cheques and postal orders are also accepted but please allow up to 10 workings days from us receiving the cheque for your item to be shipped.

We take great care to ensure the accuracy of our website and the price you see an item advertised for is the price you will pay. Very rarely an error may occur and if upon receiving your order we notice that a mistake has been made we will notify you immeditely to let you know. You will of course be given the opportunity to cancel the order and in the event that no response is received within 48 hours it will be deemed to have cancelled automatically. If you have paid us any money this will be refunded to you.

We often run promotions both on our website, through social medial channels and in store. Such promotions may not however be the same across all channels. For example one promotion may be exclusive to any web purchase and may not be available for store pick up or another one may only be specific to the local store and not available for delivery.

If you see a promotion please do check to see where it applies to before making your purchase. Promotions are also for a specified time and are subject to availability so often exclude cheque and postal order payment options.

Viewing Orders

We will send you an email upon receipt of your order and also upon dispatch of the item to you. The email will be a summary of your order and payment information which you can keep for your records

You may wish to create an account. By creating an account not only will it make it much easier for you to make any future purchases or returns, you can take advantage of our customer reward scheme and it will also keep a historical record for you of all past purchases you have made for your ease of reference.

Updating Account Information

You can update any of your account details by simply logging into your account, editing and saving them. If you have forgotten your password then just click on the forgotten password link and a reset email will be sent to you.

If you have any problems logging into your account then please contact us.

Customer Support

We provide a full customer aftersales service on all the models and products sold by us. We are radio control model enthusiasts and are very knowledgeable when it comes to the products we sell so if you do experience any difficulties or have any questions please let us know as we are here to help.

You also may wish to visit our FAQ page as there are a lot of troubleshooting questions answered there that you may find helpful too.

Contact Information

As well as selling products online we also have a physical shop that you can visit.

Our address is Dynomodels, 5 Heritage Court, Rotherham Road, Laughton Common, Sheffield, S25 3SA. This is also our office address for returns and any other post.

Tel: 01909 561000

Email: info@dynomodels.co.uk or through our Contact Us page

Opening Hours are Monday to Saturday 10am to 5pm. Closed Sunday and Bank Holidays.

In continuing to use our site you agree to our Terms of Use and Terms of Sale