TERMS OF SALE
We invite you to print out these Terms and Conditions, or we can email a copy to you on request.
1. About Us
This website www.dynomodels.co.uk is owned and operated by:
15 Station Road
Tel: 01909 561000
Mob: 07557 375895
If you need to contact us please use the above details.
We reserve the right to make any changes to these terms and conditions by updating this page. You should check this page each time you use our website and/or place an order to ensure you are happy with any changes that may have been made. If you continue to use our site or place any orders the latest terms and conditions will apply to the contract formed between us.
3. Make A Contract With Us
3.1 When you place an order with us you are making an offer to buy goods. We will send you an email to confirm we have received your order but we will not be obliged to supply the goods until we confirm acceptance.
3.2 Once we have reviewed your order we will email you again to confirm that we accept your order (“acceptance email”) and that a contract has been made between us.
3.3 A product that is out of stock but still available from our suppliers when we receive your order will be treated as a backorder and shipped as soon as it is received by us.
3.4 Where an order contains more than one product any product that is not on the acceptance email does not form part of the contract.
3.5 In the unlikely event that any goods in your order are no longer available from our suppliers you will not receive an acceptance email for that product or in the case of a multiple order any item that we are unable to supply will not be included in the acceptance email. In such circumstances the order will be cancelled for those products no longer available and where money has been paid a refund or pro-rata refund in the case of part of your order being fulfilled will be issued.
3.6 We take great care to ensure that prices on our website are accurate but if upon receiving your order we notice that a pricing mistake has been made you will not receive an acceptance email. Instead we will email you to let you know that the error has been made and you will be given the opportunity to reorder at the correct price or cancel the order. If no response is received from you then the order will be cancelled automatically and if you have paid us any money this will be refunded.
3.7 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
3.8 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However we cannot guarantee that your monitors display of any colour will accurately reflect the colour of the actual goods.
3.9 Where a choice of colours is offered we will do our best to fulfil your request but all specification and colours on our products are subject to change without notice so sometimes it may not be possible. This does not mean that we will send you something different to what you have ordered but the colours can vary.
3.10 By placing your order and submitting your personal details to us you allow us to use them in order to fulfil our contractual obligations to you which includes passing them on to the postal service or courier used.
3.12 Where you have pre-ordered an item for a future release date these products are subject to price changes beyond our control. If this happens we will email you and you will be given the option to reconfirm your order or cancel it. If there is no response from you the order will be automatically cancelled and in the event you have paid any money to us a refund will be issued.
3.13 We will retain title in the products until full payment has been made by you and received by us.
3.14 The risk in the products will pass to you on delivery.
3.15 Whilst we try to be as accurate as possible all information provided is approximate and is provided in good faith.
3.16 This contract is governed by English Law.
4. How To Place An Order
4.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01909 561000.
4.2 Delivery charges will be shown prior to you placing your order.
4.3 You will be required to pay for the goods in full at the time of ordering.
4.4 We will use secure payment facilities for online purchases. You can pay for your order online using most credit and debit cards and Paypal. You can also pay cash on collection from our store or by cheque or postal order. When making payment by cheque or postal order we will have to wait for confirmation that the funds have cleared before we can dispatch your order. Please allow 10 working days from when we receive your cheque or postal order payment for your order to be shipped.
4.5 Promotional prices only apply during the period stated.
4.6 All prices quoted on our website are in UK pounds and include Value Added Tax (VAT) at the current rate.
4.7 If you make a mistake with your order then please contact us immediately. Once you have received your acceptance email changes may not be possible or may incur additional charges or delays. For example if the order has already been dispatched we would need for any product sent that you ordered by mistake to be returned before we could make any amendments for you.
4.8 Once your order is complete we will notify you of the dispatch date.
5. Delivery Times & Charges
5.1 Goods will normally be dispatched the same day the order is placed provided we receive the order prior to 2pm Monday to Friday exclusive of UK bank holidays.
5.2 We only delivery to the UK.
5.3 The delivery services we use are courier and Royal Mail. For courier deliveries next working day and 2 working day delivery means there are no collections or deliveries made on a Saturday. Orders placed on a Friday before 2pm will be delivered the following Monday unless you upgrade to our Saturday delivery services which is only available to Mainland UK destinations.
5.4 Our estimated delivery date will be considered indicative only and not guaranteed. Although it is our policy to fulfil named deliveries on the specified day delays are sometimes inevitable due to unforseen circumstances and we do not accept responsibility for any delay in delivery howsoever arising.
5.5 If your item is being delivered by courier you will receive an email and/or SMS text message if you have given us your mobile number from the courier updating you on the whereabouts of your parcel and providing you with an estimated 1 hour delivery time slot. You can contact the courier direct in order to arrange a more convenient delivery time. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
5.6 After 2 failed delivery attempts (or if you are not at home for the agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
5.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
5.8 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery and returned to sender. If this is not possible then you should report the missing or damaged goods to ourselves within 24 hours as we only have a maximum of 3 days in which to report it to the courier. Failure to notify them in this time means a claim cannot be raised. Also any damaged in transit goods must be returned to us before any refund or replacement can be issued.
6. Items Lost In Transit
6.1 If an item being delivered by courier is not received by the expected delivery date then please contact us immediately as we have to report failed deliveries to them within 7 days from the date of dispatch.
6.2 In the rare event that your goods do go missing then as soon as you report it to us we will notify the courier. Provided it has been reported within the correct time frame a claim will be raised and goods can then be resent out to you.
6.3. In the case of a dispute. This is where the courier says they have been delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim and this can take up to 45 days.
By Royal Mail
6.4 If you do not receive delivery by the expected delivery date please get in touch immediately. On the rare occasion that your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period there is little we can do other than wait, as lost packages are often redelivered or returned to sender during this time. Once this has passed then if the goods are still undelivered your order will be resent.
6.5 If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim which can take up to 45 days.
6.6 Free delivery is available on all orders over £150.00.
7. Cancellation And Returns
7.1 You can cancel your contract at any time up to 14 days after the day of delivery. Cancellations must be made in writing and we have a specially designed form that you can submit through our website to make this easy for you which can be accessed from your account dashboard under the RMA link, if you have not created an account with us you can access it from the Order Returns Link in our website footer. Once submitted and accepted we know to expect it. You should include your details and details of the order in your parcel when your return it. This will enable us to trace it to your order when received. Dealing with your return this way will ensure that we can process it quickly. Cancellations cannot be accepted by phone they must be made in writing within the 14 day time period.
7.2 You are entitled to make a reasonable inspection of the goods as you would if you were looking at them in our showroom.
7.3 If you cancel you must return the goods as new within 14 days of cancellation, complete with the original packaging to us at your own expense.
7.4 You must take reasonable care of our goods. If you fail to do so and it results in damage or deterioration we will charge you for the reduction in value.
7.5 The goods are your responsibility until they are returned to us. Please ensure you package them well to avoid any transit damage.
7.6 Once goods are returned to us in a satisfactory condition we will refund all monies paid to us by you including any postage.
8. Faulty Goods and Warranty
8.1 Due to the nature of our products sometimes customers believe there to be a fault when in fact there is not and the problem can quite often be sorted out easily with a bit of helpful advice. If therefore you believe there to be a fault with your goods it is important that you notify us by phone or email with details of the problem so we can advise you on what to do. Helpful information can also be found in our FAQ on our site.
8.2 If after speaking with us it is determined that your goods may be faulty and need to be returned to us for inspection we will ask you to complete our returns form Order Returns link in our website footer. Once the form is submitted to our website and accepted you will be given instructions to return the item to us. Please ensure you include your details and details of the order in your parcel in order that we can trace it to you when received and deal with your request promptly.
8.3 You will need to return the goods at your own cost. Please ensure that they are well packaged and the returns documentation is included with it. If a parcel is sent without the returns documentation or other identifying information we are unable to trace the order to you and unable to deal with your request. Any parcel sent to us without any identifying information will be rejected.
8.4 All goods will be inspected upon receipt and if found to be faulty will be repaired and/or replaced and returned to you. In these circumstances we will also reimburse any reasonably incurred postage costs but you are under a duty to keep these to a minimum and mitigate your loss. Please see our Returning Goods Shipping Method section for details on which service to use.
8.5 Goods returned to us as faulty but on inspection are found to have no fault will incur an inspection service fee of £15 which includes the shipping costs involved in returning the goods to you. If you can collect the item then credit will be given for the shipping cost that would normally be involved.
8.6 A lot of the goods we sell also come with a manufacturer’s warranty against manufacturing fault. This is in addition to your statutory rights and will be subject to the terms of the individual warranty for your particular product. Claims made under the manufacturer’s warranty should be dealt with in the same way as faulty goods above. You should first of all notify us. If after discussing the issue with you it is felt that the problem could be a warranty claim we will advise you to return it to us for inspection.
9. Items Exempt From Returns Policy
9.1 Some items are exempt from our returns policy. This includes but is not limited to:
9.1.1 Items which have been personalised or modified for example assembled, painted or bodyshells have been trimmed.
9.1.2 Sale, clearance, pre-owned and now discontinued items.
9.1.3 Software which has been unsealed.
10. Returning Goods Shipping Method
10.1 The cost of returning some of our products to us can be expensive. You are free to use whatever shipping service you prefer but in the event we are obliged to refund any such costs we will only reimburse reasonable costs that should of been incurred. You are under a duty to mitigate your loss which means you must ensure that you do not incur any unreasonable expense. Below are our recommended services to use when returning goods to us.
10.2 For small items that can fit in a jiffy bag then Royal Mail First Class Post is still the most economical service to use.
10.3 For larger items and models then Myhermes standard service is very reasonably priced.
10.4 You are responsible for the goods until they are received by us so please ensure they are packaged well.
10.5 You should ensure you keep proof of postage.
10.6 We are not responsible for goods undelivered you must take this up with the service provider you use.
11. Click and Collect
11.1 If you order though our website and then choose to collect the price is the maximum you will pay in store and is reflective of any promotions currently active.
11.2 Promotional prices are only honoured if collected in store before the end date.
11.3 Items will only be held for 48 hours. If uncollected within 48 hours from placing of the order they will be re-advertised for sale.
11.4 You can make payment online prior to collecting your order or choose to pay later in store when you collect the item. If you pay for goods prior to collection then you will need your receipt and 2 forms of identification. One must contain a photo such as a passport or driving license and the other must have your address on such as a utility bill or bank statement.
12. Repair Service
12.1 We offer a repair service for the brands of models that we stock. This service is open to everyone you don’t have to have purchased the model from us but it is important that you contact us first to ensure that we are able to help.
12.2 You are responsible for the cost of shipping the model to us and for the return shipping cost back to you.
12.3 There is a minimum charge of £15 (“the inspection service”) which needs to be paid before returning the model to us. This is to cover the cost of inspecting the model to see what is wrong with it and the return shipping cost to you.
12.4 Our charges are £15.00 per hour plus the cost of any parts and the cost of shipping the model back to you.
12.5 Following inspection of the model you will be given a written quote for the cost of the repair to include parts and shipping. Upon receipt of the quote you can choose not to accept it in which case you will only be liable to pay the inspection service fee of £15.00 and your model will be returned to you.
12.6 If you decide to accept the quote there will be a link for you to pay for the service and upon receipt of your payment we will carry out the work on your behalf and ship the model back to you upon completion. In this event any money you have paid for the inspection service fee will be treated as a deposit towards the total cost of the quote and shown as a credit.
12.7 You will have 30 days in which to reject or accept the quote. If we do not hear from you within 30 days it will be assumed you have rejected the quote and your model will automatically be returned to you.
12.8 We aim to carry out inspections within 3 days of receipt of your model and any repairs within 7 days following full payment of the cost of the repair service provided in the quote being received. These times are not guaranteed and we accept no liability for any loss or damage caused as result of any delay which may occur.
12.9 If we cannot carry out a repair for any reason you will only be liable for the inspection service fee and your model will be shipped back to you. We have tried to limit this happening by asking that you contact us first but until the model is physically inspected by us we cannot know the true extent of any repair that is required. We do not accept any liability for loss or damage as a result of being unable to carry out a repair for whatever reason this may be.
13. Uncollected Goods and Unpaid Inspection Service Fees
If you return goods to us that you believe to be faulty that turn out not to be faulty then you will be responsible for the cost of inspection and shipping cost to return them to you. As in clause 8.5 above you will be sent an invoice for the inspection service fee of £15 and your goods will not be returned to you until payment is received in full. If you have still not paid the invoice or collected your model from us within 6 months from the date of the invoice then they will be disposed of. If there is a genuine reason why you cannot pay the invoice within the specified time then you should contact us immediately.
14.1 All competitions are subject to our Competition Terms these will vary for each competition ran so please do take care to read them before deciding to enter.